Showing posts with label Making Changes. Show all posts
Showing posts with label Making Changes. Show all posts

Friday, April 22, 2016

On Postmortem as Practice

by Sarah Kain Gutowski, Chair, New Member Program

In the theatre world, postmortems are critical discussions about or -- to use a phrase I'm sure we all LOVE -- assessments of a recent production, where everything about the process of staging that production is examined. Questions like What went right? What would we replicate? What went horribly, terribly, messily wrong and should be avoided at all costs next time? are asked and answered, and by the end of the session the members of the theatre company have a better understanding of what lead to the success (or, gulp, failure) of that production, a kind of wisdom they can then apply to their next big venture.
RIP little blooms. You did not survive that cold snap.
I'm a co-chair for an annual Creative Writing Festival and Conference that we hold at Suffolk, and every year we hold a postmortem for the week of events and the culminating Conference Day. Some postmortems are more successful than others -- because the festival occurs so close to the end of the academic year, it can be difficult to schedule a meeting at which all of our 1,264 committee members can attend. (Obviously, that's a little bit of hyperbole. But sometimes it feels like our tri-campus committee has that many members! Particularly when we're attempting to get them all in one room.)

What I've noticed over the years is that this practice -- the idea for which came from some source unremembered by me now -- is exceedingly helpful and can result in real, practical, purposeful change. We've been holding the festival for almost ten years, and every postmortem has resulted in a meaningful, and often very successful, change in the way we organize and run the weekly events and culminating conference.

Sometimes the changes occur because of seemingly innocuous observations, and sometimes they spring from really obvious, somewhat painful experiences during the most recent event. The key to their effectiveness, however, has usually stemmed from timing: It's important to hold a postmortem soon after the event, not later. We actually held our postmortem for last year's April festival when we returned to school in September  . . . and while we managed to have a good meeting and DID create some positive changes, it was a strain to remember all of the details that many months after the fact. Also, I'm almost positive that there were things about the 2015 festival that we really wanted to avoid repeating, or aspects of that year's conference that SHOULD have been repeated, and weren't when 2016 rolled around, simply because we didn't make a note of it. This year, we're going to attempt to hold the postmortem within the next two weeks -- before we all forget about what happened and get lost in finals and graduation and summer classes and summer scholarship. 

As I'm planning this meeting, however, I'm acutely aware that I need to hold my own one-woman postmortem, too -- regarding my "performance" in all the various roles I play as a faculty member of SCCC. This habit of evaluating your own performance over a academic year, privately and quietly -- and on a slightly different, more frequent schedule than our promotion cycle (which can also be a helpful self-examination tool) -- can be a way to steadily and consistently tweak your day to day work habits, your pedagogical practices, and your approach to professional development.

Of course, doing a kind of self-examination like this can take time. I mean, if it takes an hour meeting to discuss a week-long festival, then it's natural to assume evaluating an entire year would take longer, right? I suggest, then, beginning the process now -- even though the semester and year isn't entirely over. Break the task up into parts, and have faith that this is a necessary and productive process -- sometimes, I think just having the intention to do the process can be fruitful: the idea germinates at the back of your mind while you administer finals or begin other end-of-academic-year tasks, and eventually that idea will push its way to the forefront and initiate action, even if you fail to write it down.

Ultimately, though, I'm suggesting you write stuff down. It's just easier to remember your ideas this way.

First -- and this is the part I would suggest doing over the next few weeks when you have 5 minutes or so -- list all of the various aspects of your job. What do you daily? Weekly? Monthly? Are you on committees? Which committees? Write them down. What role do you play in those committees? Write that down, too. Are you an advisor? Have you been pulled onto a search committee? (And then been forced to go on hiatus . . .  but that's for another post, yes?) How many classes did you teach, and which ones? Bring out those copies of your schedule of assignments for this task, too. Did you follow your schedule? Did you have to adjust for sick days, or because of your student's progress? What kind of quizzes, tests, and papers did you administer?

At this point, you're not assessing/examining/questioning the quality of anything: not those tests, not those paper assignments, not even that committee where you know you played Minesweeper under the table on your phone at each meeting while Big Shot ______ rambled on and on and on. You're simply trying to remember -- what did I do this year? That's all -- what did you DO?

Then -- when finals and student papers have been graded and our annual epic graduation ceremony has been withstood survived gleefully and gladly attended -- THEN set aside some quiet time to briefly (don't make this painful) think about each item on your list and ask: HOW did I do, when I did all of this? Am I satisfied with how this played out? Would I want a different result if I relived that experience again? (Because, honestly, a lot of what happens in academia is circular and will happen again, for good or ill.)

IF you think of a way to correct or alter any aspect of your job while you're working on this part, then by all means, WRITE IT DOWN. A quick note, however sloppily written, will preserve that idea so that later, when you're ready, you can take action.

If you get through this "What Did You Do?" part and you feel exhausted, as if you just worked the academic year all over again, you'll need to take a break. Like, a LONG break. But first circle the one or two areas of your job that clearly need some attention. (Just one or two -- you could try three, but really, what are you, an overachiever?) 

Then put the list in a clean/tidy part of your desk (this will be difficult for me), and leave it there until late July or August when you begin your prep for the new academic year. (Or, you know, the second week of September, if you're a professional procrastinator.) Chances are, when you were "taking a break," those hidden parts of your mind were working on solutions and suggestions for those problem areas.

Don't be alarmed or stressed if you don't fix everything right away -- some years you're like, I rocked that thing! and other years you're like, Do I still have a job? How do people still trust me? These are the highs and lows of any career -- the key to longevity is realizing you can only do so much. Do what you can, be patient with yourself, and know that somethings will get done now, and others later, and that it might take several attempts to get things right.

I laugh as I write that last paragraph, because honestly, I'm still one of those "Hey, I'll do EVERYTHING RIGHT NOW" people who end up sometimes (often) asking, Do I still have a job? How do people still trust me?

ANYWAY. The point of this post is to remind us that just as we request feedback from our peers and colleagues whenever we complete projects at work, we should be "requesting" regular feedback from ourselves. 

So, the recap:
  1. Write down "who you are" -- each and every role at the college.
  2. Write down what you did in each of those roles over the course of the year.
  3. Evaluate: How'd you do in each of those roles? 
  4. Decide: What will you work on next year? (ONE OR TWO ITEMS. Don't break the rules!)
  5. Take a break. Put the list away (but remember where you put it). 
  6. Remember the list. Take it out, and begin to brainstorm actions -- achievable goals, people -- for those areas that need attention and revision.
And hey, if it rings your bell, call it self-assessment or whatever the latest pedagogical buzzword is making the rounds as a synonym for quiet, pragmatic reflection . . . just know that taking a moment or two to review the past year can result in more effective, more productive, and more enjoyable future years in your career at Suffolk.

Friday, January 9, 2015

Serenity Now!

by Sarah Kain Gutowski, Chair, FA New Member Program

Greetings, new-ish faculty! Congratulations on having survived your first semester of full-time employment at SCCC! You may be surprised to hear from me  . . . I have, after all, been fairly absent from this blog since the end of October, which wasn't intentional but certainly wasn't helpful, either. Teaching an online class for the first time in several semesters very nearly drove me insane (in addition to being a phenomenal time-suck) and all because of some road-blocks and problems that could have been avoided had I only done a couple of fairly small and simple things before the fall semester even began.

But I didn't, and so, as we used to say while waiting tables, I found myself in the weeds. I managed to get through it, but it certainly wasn't pretty.

And now, on the eve of our first semester of the 2015 year, I'd like to extend a few helpful hints and pointers that I picked up as I tripped my merry way through a Complete Disaster Semester in the fall of '14:
Mmmm . . . Canned Serenity 


1. Using Technology is Good When it's Very Very Good, But When it is Bad, it is Horrid (Subtitle: Check Your Links and Files, Fool!) (Alternate Subtitle: Don't Reinvent the Wheel While the Wheel is Spinning)

Sometimes . . . well, a lot of times, technology doesn't act as you wish it would. This is more likely a result of Operator-Error than anything else, but regardless of the reason, it's really really inconvenient -- some might say, panic-inducing -- when you can't make it work the way you wish it would in the moment when you need it to work. Remember that post from last semester when I cried and whinged about Powerpoint for Macs? Yeah . . . that wasn't especially fun, for me OR the students I had waiting around for the stupid lecture to load. 

I won't rehash the details of that episode here (feel free to revisit my agony any time you like, though!), but it should suffice to say it wasn't my only problem with Blackboard Learn, or my online students, that semester. 

One of the best lessons I learned from last semester -- and this is something that I'm carrying over to my face-to-face (traditional) classrooms too -- is that it's almost impossible to be an effective teacher giving truly quality lectures and/or assignment feedback if you're prepping for your class at the same time you're teaching it. I know I've "known" this -- but I don't think it really hit me as concretely or viciously as it did last semester. 

It's not that I intended to be prepping while I was teaching -- it happened because of the following reasons:
  • Like my nine year old daughter taking a test, I didn't check my work:  I'm pretty sure my daughter's interior life consists of a series of gorgeously overblown musical numbers, so I'm not surprised when she marks something on a map as NE instead of NW, despite having a compass rose right in front of her. I, however, don't have the same excuse. I too-confidently copied files from Desire2Learn (our former course management system) to Blackboard, and then set up my online course for the fall trusting that everything was hunky-dory. It wasn't. Lesson: Check your links. Check your files. Check your links and your files. And then check your links and files again. 
  • A fresh start is not always the best start: In some ways, the beginning of a new semester is to an academic like the New Year is to the rest of the working world: A chance to start over. However, just because you have a great idea about restructuring your course or revamping its content doesn't mean that you should attempt the change RIGHT NOW. It's tempting -- I know. I did it last semester. I thought I'd make some innovative changes, but because I lacked the amount of time necessary to implement those changes thoroughly and/or effectively, my course ended up being FAR (far) (really far) from innovative.
I take the bulk of the blame for my lame online class last semester, but I will say this: Our system at SCCC for creating and changing online content is not the greatest. Faculty do not have ample amounts of time to "reinvent the wheel" -- even when we take "summers off" we spend most of that time catching up on all of the professional development and scholarship we've ignored during the school year. The result is depending on pre-packaged monstrosities from mercenary, thoroughly NON-academic publishing companies (despite their titles) for course content; or, rushing to get it all done in the few weeks before the course begins (. . . or even after it begins *cough*); or, paring down the content until it's a ghost of your traditional classroom. 

None of this, of course, is satisfactory. The obvious answer is to have the class mapped and as kink-free as possible before day one, and to do this WELL before the semester begins. (A little birdie tells me there's hope --and possibly paid time to work on revitalizing your DE classes -- on the horizon, but I'll wait to tell you more when I have concrete details.)
But wait, you're saying (if you're still reading, that is): Surely ALL of your classes didn't go poorly, did they? Funny you should ask! As a matter of fact:

2. Sometimes You DO Have Time to Plan Thoroughly and Those Plans Fail Anyway (Subtitle: Keep Calm and Change Your Course  . . . of Action)

For my face-to-face/traditional classes, I found that my preps were easy and completed well before the semester began -- I'd taught the classes before, made minor changes to the lecture/discussion agenda, updated my assignments to match updates in the texts, etc.

And then, you know, HUMANS happened.

My students know pretty well into the first month of a class that if they come to an office hour, I'll give them my full and undivided attention for as long as they need it. Unfortunately ("unfortunately" only in terms of time-management), quite a few of them -- a lot of them -- more than any previous semester -- took me up on this offer. That ate into my figure-out-that-darn-online-class time, which grew monstrously and then proceeded to eat into my grading time, which then ate into my sleeping time because any moment that isn't spent in service of my job these days is spent in service to my three young children (I know, I know, I did it to myself: the audacity of having babies while teaching! Not to mention that at least they were relatively healthy this fall, unlike in 2013, where even my contingency plans needed contingency plans).

Anyway, on the upside, I felt like my traditional-classroom students garnered a LOT of one-on-one help, and I believe it helped the classroom dynamic as well as their understanding of the material. On the downside, I felt thoroughly overwhelmed at how I was going to possibly respond to all of their assignments . . . assignments that in a "normal" semester (I know! Normal! I can hear you laugh!) would have seemed manageable. 

So I explained my dilemma. I was honest with them, apologetic to a point (I mean, I was still doing my JOB, I just wasn't doing it the way I'd outlined it at the beginning of the semester). Instead of hiding from my students in those final weeks, I scheduled MORE one-on-one conferences and made sure I looked each of them (most of them) in the face and reviewed the work, right in front of them, that they'd been waiting for so patiently.

And it seemed to work. At least, no one's lobbed fiery hate-mail at me yet. And it seems the old adage is true: You can't account for the actions of other people, but you CAN account for your response to people. 

Just try to make sure your response to other people isn't running at a full sprint from the room, wailing and tearing at your hair.

3. Your Most Important Duty is the One That Makes Your Job Title. All the Other Stuff is Frosting.

3.A. Okay, Not All of It is Frosting. Some of It is Definitely Not as Fun as Frosting. (This Blog is Frosting.)

In a week I'll archive the first of the presentations from our November New Member Discussion Series Event, and in it you'll read something to the tune of: "Only accept those tasks and committee memberships you feel truly excited about and/or invested in, because no matter what, you're going to feel overwhelmed."

I felt incredibly overwhelmed last semester. And by this point in my career, I only participate in those committees and activities to which I feel drawn and enthusiastic. So I felt very disheartened that I didn't have enough time to complete the primary responsibility of my job, let alone the secondary and tertiary responsibilities . . . like this blog, for instance, which I thoroughly enjoy writing (I don't know if you can tell); or my advising of the campus literary magazine; or my contributions to the planning of our annual creative writing festival.

So what does that mean? It means change! Something has to change. Either I change the way I do these tasks, or I relinquish some of these responsibilities, or I refashion my role(s). Will all of this change happen immediately? Um . . . NOPE! Of course not. Remember what I said earlier in this book-of-a-blog-post about big changes at the beginning of a semester: DON'T DO THEM. But I can tweak. And I can be more mindful of the way I approach these facets of my job that I love, and judge worthy of my time, but that ultimately MUST come second place to my primary job duty (TEACHING) and MUST come second to my family life and my health. (Because being this crazy takes a toll on you and your loved ones, believe me!)

* * *

So here are some suggestions for enabling this semester to run more smoothly -- and as a result, any subsequent semesters, too: 
  • Do as much preparatory work as you can RIGHT NOW, during this last week before classes. Yes, the specter of last semester's final exams may still be haunting your office, and yes, you may not want to drag yourself into the office or over to your computer to dredge up any file other than your trusty course outline . . . and sure, it may be super tempting to either veg out on your couch with a Walking Dead marathon or book a last-minute mini-getaway to Connecticut . . . but if you haven't prepped your lectures/handouts/assignments/in-class exercises day-by-day, down to May 13, you're probably going to be swimming in a lot of grading backlog when May 13 actually arrives.
  • Keep a notebook/journal/diary for notes about class sessions. Many of us teach two to five sections of the same course every semester, either by necessity or by virtue of a strategic decision to create LESS PREP. The problem with this is that it can become very difficult -- particularly in the middle of the semester -- to remember what the heck you said to which group of students. Crack the same lame jokes to a class for the second class in a row, and you'll virtually hear the WAH-WAH-WAAAAHHH of a distant trumpet as your students grimace politely with restrained disdain. Spend fifteen minutes covering the same territory you spoke about in the last 15 minutes of the previous class, and you'll find your name blazoned across all the Yik Yaks or Yahoos or Rate Yer Professors that span the vast interwebs, in "critiques" (always featuring perfect grammar and refined, impermeable logic, of course) that go something like this: "omigod Profesor X totaly doesnt haf her SH** togethr Y do I come to class oh Yeh its for that hottie in the Abercrombie tee LOL." Anyway . . . where was I? OH YEAH. Keep a notebook. Jot down the date and time of the class session, and take a full five minutes -- surely we can spare that, right? -- to jot down a few notes:
    • Material covered (as expected -- because you prepped thoroughly, remember?)
    • Material not covered (also as expected -- because each class is different and you know that sometimes discussion is derailed when students need more time to cover some topic or problem more thoroughly)
    • Thoughts on the class: Did it go well? How do you know? Were students responsive? Were they engaged with the text? Did they read the text? How can you ensure they read the text next time? Some of these thoughts will lead to small innovations (pop quiz next time, suckers!) and some of these will lead, IN THE FUTURE AND CERTAINLY NOT THIS SEMESTER, to reshaping your course, changing the pace or sequence of material, and/or altering out of class or in class assignments. 
  • Solicit informal student feedback once or twice during the semester. Not of the brown-nosing, "OH I LOVED THIS CLASS SO MUCH" variety -- but of the "Do you all feel comfortable moving to the next text/issue/problem/concept, or should we take another class period to cover this material?" vein. Sometimes, taking yourself out of lecturer mode (or discussion facilitator mode) and having an honest conversation can really help you gauge whether the pace of your class is the right one -- particularly if you're teaching a  course for the first time -- and before you collect a bunch of lousy, vague papers or lackluster-to-terrible midterm scantrons. 
  • Be kind to your students, and you'll be helping yourself. This last suggestion I'm making comes from our lovely and on-top-of-her-game Adjunct Rep, Cynthia Eaton. You remember how last semester you introduced your students to the course and it took them forever to buy the books? Or the students went dutifully to the book store and it turned out the book store habitually NEVER BUYS ENOUGH TEXTBOOKS FOR THE NUMBER OF STUDENTS ENROLLED IN THE COURSE BECAUSE THEY'RE A BUSINESS AND BUSINESSES DON'T CARE IF SAMMY OR SHEILA FAILS THEIR FIRST QUIZ? Or the students came back and told you that the two books you'd ordered cost a total of $220 at the store, and they can't afford that yet because they don't get paid until next Friday/their financial aid hasn't come through, and also, oh yeah, they can get the same books on Amazon or at Powell's for $80 flat? Yeah . . . WELL! There's something you can do RIGHT NOW that might make your life easier in two weeks. Email your students and let them know what books you'll be using, and whether or not you mind them using ebook editions, or library copies, or secondhand copies sold on half.com. It's as simple as that: Let them know. It's not guaranteed, but it increases your chances of having prepared students in your first classes on January 20 and 21. 
Prepared faculty AND prepared students? That would be a fearsome thing to behold.

* * *

This post is dedicated to 
Carol Cavallo, 
Colleague and Friend Extraordinaire.
Happy Retirement, Carol!